Program Director of Health Mall and GACC

FLSA Status: Exempt

Salary Range: $61,500 - $64,500 Personalized salary reflecting your related experience and academic/credentialed background

Location: Hybrid between 695 Genesee St. and 1500 Broadway St., Buffalo, NY

Some things you can look forward to:

  • Welcoming, team environment, that inspires you to thrive and be your BestSelf!
  • Rewarding work experience!
  • Generous paid time off
  • Paid time off buy back program
  • Flexible schedule
  • Sign on bonus
  • Quarterly productivity bonus up to $2,000 per quarter
  • Community stipend per pay (applicable to our defined community & mobile programs)
  • Language stipend per pay (if fluent in another language that supports our clients)
  • Various student loan forgiveness programs
  • Multiple and diverse health insurance options
  • Many other unique lifestyle & personal insurance options
  • Tuition reimbursement
  • CASAC certification tuition support
  • Professional license/certification renewal reimbursement
  • Defensive driving course reimbursement (if required for position)
  • Career growth and advancement opportunities
  • We look forward to telling you more!

SUPERVISORY RESPONSIBILITIES

  • This position is responsible for the oversight of all program and administrative staff. Supervisory responsibilities of these direct reports include consistent coaching, feedback, & development, review & approval of timecards, completing performance reviews & development plans, administration of personnel policies, scheduling, and leading regular staff meetings & supervision, monitoring training compliance, hiring new staff and related functions. Provides clinical supervision to program staff.

POSITION RESPONSIBILITIES

  • Monitors and manages program operation to assure delivery of services within contracted levels in accordance with available resources within budgetary guidelines.
  • Assures maintenance of physical plant and compliance with health and safety guidelines.
  • Maintains program activities in compliance with BestSelf, Erie County, New York State, Medicaid and/or other regulatory agencies.
  • Monitor programmatic data to ensure productivity expectations are met and completion/accuracy of all records is maintained (i.e. billing, progress notes, service)
  • Coordinates program's relationship with other agencies and community resources.
  • Completes and monitors completion of chart audits to ensure accuracy of all record keeping.
  • Participates in all relevant agency meetings and committees.
  • Provides leadership in developing and maintaining a clinically sound treatment program, which responds to the needs of the client population.
  • Meets agency Key Performance Indicators.
  • Develops and ensures implementation of treatment team meetings.
  • Leads team in following agency standardization and processes.
  • Provides direct services to clients based on programmatic need.
  • Lead and facilitate coaching sessions and 1:1's, ensuring staff continuously develop the competencies and skills required for their roles.
  • Design and implement learning experiences for onboarding new and transferred employees, ensuring they are equipped to meet departmental needs and enhance team performance.
  • Maintains client confidentiality at all times following all agency and HIPPA policies.
  • Completes all trainings required by the agency.
  • Performs all other duties as assigned.

QUALIFICATIONS

  • Master's Degree and Qualified Health Professional (QHP) certification (LMSW, LCSW, LMHC or CASAC) and three (3) years of relevant direct service experience, including responsibility for clinical supervision.
  • Must have knowledge of clinical supervision practice, relevant community resources and mental health treatment system structure, common mental disabilities, basic behavior theory and principles of psychiatric rehabilitation, multi-disciplinary team methodology, common psychotropic medications, and direct service delivery methods and theory.
  • Ability to maintain records and prepare reports.
  • Minimum proficiency with Windows based software applications is required.
  • Must have excellent communication skills.
  • Must have experience with Electronic Medical Records databases and basic computer skills.
  • Must appreciate cultural diversity and be aware of cross-cultural counseling issues.