FLSA Status: Exempt

Salary Range: $55,341 - $59,500 Personalized salary reflecting your related experience and academic/credentialed background.

Schedule: Day Shift and Evening Shifts Available, weekends as needed. 

We’re proud to offer competitive differentials to reward your commitment and specialized skills:

• Crisis Differential – Earn up to $2,500 annually
• Shift Differential – Earn an additional $1.00/hour for shifts from 4PM–12AM, and $1.50/hour for shifts from 12AM–8AM
• Language Differential – Bilingual? Let us know during the hiring process, you may be eligible to earn an extra $1.25/hour

SUPERVISORY RESPONSIBILITIES

• This position is responsible for assisting in the oversight of all program staff and front end operations staff. Supervisory responsibilities of these direct reports include consistent coaching, feedback, & development, review & approval of timecards, completing performance reviews & development plans, administration of personnel policies, scheduling, and leading regular staff meetings & supervision, monitoring training compliance, hiring new staff and related functions.

POSITION RESPONSIBILITIES

• Assists the Program Director with monitoring and managing program operation to assure delivery of services within contracted levels in accordance with available resources within budgetary guidelines.
• Assists the Program Director with maintaining program activities in compliance with BestSelf, Erie County, New York State, Medicaid and/or other regulatory agencies.
• Assists the Program Director with monitoring programmatic data to ensure productivity expectations are met and completion/accuracy of all records is maintained (i.e. billing, progress notes, service)
• Completes chart audits as assigned by Program Director to ensure accuracy of all record keeping.
• Participates in all relevant agency meetings and committees.
• Assists the Program Director with providing leadership in developing and maintaining a clinically sound treatment program, which responds to the needs of the client population.
• Assists the Program Director with developing and ensuring implementation of treatment team meetings.
• Assists the Program Director with leading the team in following agency standardization and processes.
• Meets agency Key Performance Indicators.
• Provides direct services to clients and maintains a caseload.
• Responds to consumer complaints as needed or directed by the Program Director.
• Assists the Program Director with leading and facilitating coaching sessions and 1:1's, ensuring staff continuously develop the competencies and skills required for their roles.
• Assists the Program Director with designing and implementing learning experiences for onboarding new and transferred employees, ensuring they are equipped to meet departmental needs and enhance team performance.
• Maintains client confidentiality at all times following all agency and HIPPA policies.
• Completes all trainings required by the agency.
• Performs all other duties as assigned.

QUALIFICATIONS

- Master's Degree and three (3) years of relevant direct service experience.
- Qualified Health Professional (QHP) certification (LMSW, LCSW, LMHC or CASAC) preferred.
- 2 years experience working with children & families preferred.
- Must have knowledge of clinical supervision practice, relevant community resources and mental health treatment system structure, common mental disabilities, basic behavior theory and principles of psychiatric rehabilitation, multi-disciplinary team methodology, common psychotropic medications, and direct service delivery methods and theory.
- Ability to maintain records and prepare reports.
- Minimum proficiency with Windows based software applications is required.
- Must have excellent communication skills.
- Must have experience with Electronic Medical Records databases and basic computer skills.
- Must appreciate cultural diversity and be aware of cross-cultural counseling issues.

Some things you can look forward to:

• Welcoming, team environment, that inspires you to thrive and be your BestSelf!
• Rewarding work experience!
• Generous paid time off
• Flexible schedule
• Quarterly productivity bonus up to $2,000 per quarter
• Various student loan forgiveness programs
• Multiple and diverse health insurance options
• Many other unique lifestyle & personal insurance options
• Tuition reimbursement
• CASAC certification tuition support
• Professional license/certification renewal reimbursement
• Defensive driving course reimbursement (if required for position)
• Career growth and advancement opportunities
• We look forward to telling you more!