Client Support Specialist ( Security Guard)- OTP

Job Title: Client Support Specialist OTP

Reports To: Program Directors

FLSA Status: Non-Exempt


Responsible for overseeing waiting areas and providing an inviting, supportive and safe environment for Opioid Treatment Program (OTP). Overseeing clinic grounds to ensure safety of staff and clients. Assist with basic customer service representative duties. Requires evening, weekends, and holiday shifts.


·  Greet clients and visitors entering/exiting the building.

·  Screens and routes telephone calls and visitors.

·  Enter data into computer.

·  Prepares and monitors client billing as required.

·  Supervise entryway and waiting areas to ensure waiting room rules are followed.

·  Orders every day office supplies.

·  Verify managed care authorizations

·  Provide an inviting and comfortable environment in waiting areas.

·  Provide direction to clients and visitors, especially during check-in/check- out.

·  Uphold no soliciting and smoking rules for parking lot and grounds of clinic.

·  Manage general upkeep of waiting areas (e.g. making coffee, organizing waiting area, updating client bulletin boards) in order to maintain a clean, orderly environment.

·  Patrol all areas directly outside of building and parking lot with random checks throughout the day.

·  Lead and coordinate response teams during emergency situations according to policies developed for the use of panic buttons and associated paging codes.

·  Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.


·  Some peer support experience preferred


·  High school diploma


·  A valid NYS drivers' license

·  Automobile in good working order

·  Must have Accredited NYS Defensive driving course; or obtain within 15 days of hire.

·  Must maintain Active NYS Defensive Driving class every 3 years, upon expiration.

·  If driving one's own vehicle, must maintain valid inspection and automobile insurance.

·  Must provide proof of insurance upon hire and when requested.