IT Support Specialist

FLSA Status: Non-Exempt

Pay Range:$18-$20

Location: Buffalo, NY

SUMMARY OF DUTIES:

Under the supervision of the Vice President of Information Technology, the IT Support Specialist is responsible for providing technical support for the organization's information systems and helpdesk. As a member of Information Systems Team, the IT Support Specialist will provide help desk support, create and manage tickets, install and configure IT devices, and work on a variety of IT projects.

RESPONSIBILITIES:

  • Provide Level 1 help desk support, escalate problem tickets as necessary and ensure complete and accurate service documentation.
  • Provide on-site and remote technical support to locations in and around the Buffalo, NY area.
  • Routinely apply problem analysis and troubleshooting procedures to resolve end-user issues.
  • Install, configure, maintain and repair computer hardware, software and peripheral equipment.
  • Basic Active Directory, MS Exchange, MS Remote Desktop, LAN/WAN, phone support and management.
  • Assist with the management of mobile devices and mobile device monitoring.
  • Routinely read and interpret technical manuals and documents.
  • Assist with the maintenance and tracking of hardware, software and license inventory.
  • Provide basic technology training and education for workforce members.
  • Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.

QUALIFICATIONS:

  • Minimum 2 year degree in Computer Science/Information Systems or IT-related field.
  • Minimum of 2 years of experience working with IT systems/applications; previous help desk experience preferred.
  • Candidate must possess excellent customer service skills.
  • Excellent organizational and problem solving skills with the ability to effectively manage and prioritize issues and projects including those that may arise unexpectedly.
  • Demonstrated working knowledge and experience with Windows OS and MS Office Suite.
    Short-distance, same-day travel to program locations in and around the Buffalo, NY area.

Some things you can look forward to:

  • Welcoming, team environment, that inspires you to thrive and be your BestSelf!
  • Rewarding work experience!
  • Generous paid time off
  • Flexible schedule
  • Various student loan forgiveness programs
  • Multiple and diverse health insurance options
  • Many other unique lifestyle & personal insurance options
  • Tuition reimbursement
  • CASAC certification tuition support
  • Professional license/certification renewal reimbursement
  • Defensive driving course reimbursement (if required for position)
  • Career growth and advancement opportunities
  • We look forward to telling you more!

BestSelf Behavioral Health considers all applicants for all positions without regard to race, religion, creed, gender, national origin, age, disability , marital or veteran status, sexual orientation, or any other legally-protected status.  Please note, applicants must be legally authorized to work in the United States. The agency is unable to provide visa sponsorship or work authorization for this position.