Outreach & Volunteer Coordinator


The Outreach and Volunteer Coordinator's primary responsibilities are to build community collaborations, referral relationships, conduct a variety of outreach activities, develop promotional/ marketing materials and recruit and retain volunteers for various functions of the Recovery Center.


  • Create and implement outreach plans and activities geared to explain the purpose and services available at the Recovery Center
  • Develop community partnerships and coordinate collaborative efforts with various groups, organizations, businesses, and community leaders to increase participant engagement and utilization of community resources
  • Work with Program Director, Prevention Focus-Programs Manager and staff to develop marketing plans to recruit new volunteers and participants in line with OASAS and organizational goals
  • Assists with planning, coordination, promotion and facilitation of community-wide events, including community forums, task forces, City meetings, and neighborhood and community planning sessions. Develops and conducts presentations on Recovery Center programs and initiatives
  • Responsible for development and placement of brochures, flyers and outreach materials explaining and promoting the Recovery Center
  • Participate in coordination of special events including outings, holiday events, community volunteering events, etc.
  • Conduct and compile volunteer satisfaction surveys
  • Schedule and personally conduct a significant number of outreach onsite visits, staff presentations, and participant information sessions as agreed upon with the program director
  • Maintain relationship with collaborative partners and cultivate new ones
  • Maintain listings of community resources to provide individuals and families
  • Will participate in regularly scheduled staff meetings and supervision sessions with the Program Director
  • Maintain knowledge of models of care and support programs by attending training and seminars
  • Performs a variety of research and information-gathering assignments; identifies resources to address recovery related issues and priorities; conducts surveys; researches, analyzes, and compiles information; compiles and prepares reports and recommendations on emerging recovery related trends, issues
  • Assist with other duties as specified by the program director.
  • Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.


  • One year of previous marketing/advocacy work experience.
  • Excellent public speaking and presentation skills.
  • Must be skilled in the use of social media platforms.Able to collaborate with Marketing Director in the development of promotional materials and website content.
  • Committed to the mission of serving the recovering community.
  • Ability to perform several tasks concurrently, time management and organizational skills.
  • Ability to support, network and motivate volunteers and clientele.
  • Ability to maintain confidential information.
  • Ability to organize and maintain detailed records; complete necessary paperwork and meet deadlines.
  • Demonstrated ability to relate in a supportive manner to diverse individuals and families in recovery from SUD/MH disorders.
  • Ability to network and advocate on behalf of persons with substance use/mental health disorder seeking recovery support and services.
  • Bilingual English/Spanish preferred.


  • Master's Degree in Human Services plus two year of advocacy experience in a human service agency or health care facility 


  • Bachelor's Degree and 4 years experience in a human service agency or health care facility. 
  • Must have personal lived experience with prevention, treatment or mental health services or have personal substance use recovery experience and be comfortable with self-disclosure as needed.
  • Certification as a provisional or full QHP or peer preferred. 


  • A valid NYS drivers' license.
  • Automobile in good working order.
  • Must have Accredited NYS Defensive driving course; or obtain within 15 days of hire.
  • Must maintain Active NYS Defensive Driving class every 3 years, upon expiration.
  • If driving one's own vehicle, must maintain valid inspection and automobile insurance.
  • Must provide proof of insurance upon hire and when requested.