Certified Medical Assistant of Mobile Mental Health



SUMMARY OF DUTIES:

The Medical Assistant performs administrative and clinical duties including, but not limited to, scheduling patients, performing vitals and various tests.  The position will at times require performing these tasks in client's primary living environment.

RESPONSIBILITIES:

·  Clinical work is performed under the general supervision of a Physician, Nurse Practitioner, Physician Assistant or Registered Nurse.

·  Performs clinical intake on patient by checking vitals including height, weight, temperature, blood pressure, pulse, respiration, waist circumference, pain scale, and carbon monoxide while following current SAMHSA grant requirements.

·  Prepares patient for examinations, procedures and treatments in person or via telehealth.

·  Observes, notes, and reports to provider any relayed changes in patients' conditions, such as adverse reactions to medication or treatment during rooming procedure.

·  Performs medication reconciliation at each patient encounter

·  Collects, processes any specimens deemed necessary by RNs or prescribers.

·  Coordinates timely follow-up of patient requests for services including prescription requests, referrals, diagnostic testing, prior-authorizations, and appointments for sick visits.  Documents all follow up procedures directly in EMR.

·  Performs administrative duties for the office by registering all appointment types in scheduling software system, contacting patients, answering phone calls and voicemails in a timely manner, and handling all requests from all care managers, counselors, and staff.

·  Maintains and updates patient medical records including verification of demographics and insurance information at each encounter. Obtains signed PCP change form when necessary. 

·  Schedules or arranges for other tests or referrals to specialists as directed by provider or nurse.

·  Assists in providng linkages as necessary to promote overall health

·  Participates in intake process when obtaining medical history as necessary

·  Completes Health Reviews as well as Hospital Alerts, contacts clients to provide supportive check in when notified of hospitalization.

·  Processes referrals and maintains knowledge of authorization process for patients with managed care insurance plans, including authorizations for medications, imaging, and specialty services. Assists in the authorization process for medications, imaging, and specialty services when directed by provider or nurse.

·  Organizes caseload of patients for the following day by checking insurance batch eligibility run in scheduling software system and by preparing the charts in CGM by confirming appropriate provider and location is listed under Primary Provider in ‘Patient' and ‘Insurance' tab. 

·  Updates the BestSelf Primary Behavioral Health Care Integration (PBHCI) team each session if a patient has arrived, canceled, or no shows to aid in the collection of the ‘National Outcome Measure Survey' (NOMs) required by the current SAMHSA grant.

·  Represents UBMD Family Medicine and BestSelf by displaying a respectful and caring manner with patients, families, community partners, coworkers, care managers, and supervisors.

·  Must be punctual and present, ready to work assigned hours. 

·  Works alongside BestSelf care managers, counselors, and other support staff to aid in appropriate coordination and continuity of care to achieve robust patient benefit and satisfaction.

·  Accepts and readily adapts to changing priorities, new ideas, strategies, procedures, and methods. Works alongside providers, clinical staff, and administrative staff to implement new policies and procedures.

·  Screen clients both in community and at clinic for symptoms of COVID-19.

·  Maintains competence through continuing education and attending in-service training.

·  Ability and willingness to travel as needed to meet operational needs.

·  Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.

REQUIRED KNOWLEDGE AND SKILLS:

·  Excellent clinical and customer service skills.

·  Must have excellent organizational and time management skills as well as ability to multi-task.

·  Must be able to work independently and as part of a team. 

·  Must be able to practice autonomy and decision making when meeting with clients in the community.

QUALIFICATIONS:

·  Medical Assistance training; registration or certification preferred.

·  Experience: At least two (2) to three (3) years' clinical experience, preferably in an outpatient clinic