FLSA Status: Exempt
Starting Rate: $55,341 per year
Located at 2101 Spruce St., North Collins, 14111
SUMMARY OF DUTIES
Consistent with BestSelf policies, procedures and relevant regulatory requirements, the Assistant Program Director helps the Program Director to plan, organize and direct the services of the program, manage daily operations, provide clinical and administrative supervision to program staff, and provides direct services to clients.
SUPERVISORY RESPONSIBILITIES
-This position is responsible for assisting in the oversight of all program staff and front end operations staff. Supervisory responsibilities of these direct reports include consistent coaching, feedback, & development, review & approval of timecards, completing performance reviews & development plans, administration of personnel policies, scheduling, and leading regular staff meetings & supervision, monitoring training compliance, hiring new staff and related functions.
POSITION RESPONSIBILITIES
-Assists the Program Director with monitoring and managing program operation to assure delivery of services within contracted levels in accordance with available resources within budgetary guidelines.
-Assists the Program Director with maintaining program activities in compliance with BestSelf, Erie County, New York State, Medicaid and/or other regulatory agencies.
-Assists the Program Director with monitoring programmatic data to ensure productivity expectations are met and completion/accuracy of all records is maintained (i.e. billing, progress notes, service)
-Completes chart audits as assigned by Program Director to ensure accuracy of all record keeping.
-Participates in all relevant agency meetings and committees.
-Assists the Program Director with providing leadership in developing and maintaining a clinically sound treatment program, which responds to the needs of the client population.
-Assists the Program Director with developing and ensuring implementation of treatment team meetings.
-Assists the Program Director with leading the team in following agency standardization and processes.
-Meets agency Key Performance Indicators.
-Provides direct services to clients and maintains a caseload.
-Responds to consumer complaints as needed or directed by the Program Director.
-Assists the Program Director with leading and facilitating coaching sessions and 1:1's, ensuring staff continuously develop the competencies and skills required for their roles.
-Assists the Program Director with designing and implementing learning experiences for onboarding new and transferred employees, ensuring they are equipped to meet departmental needs and enhance team performance.
-Maintains client confidentiality at all times following all agency and HIPPA policies.
-Completes all trainings required by the agency.
-Performs all other duties as assigned.
QUALIFICATIONS
-Master's Degree and three (3) years of relevant direct service experience.
-Qualified Health Professional (QHP) certification (LMSW, LCSW, LMHC or CASAC) preferred.
-Must have knowledge of clinical supervision practice, relevant community resources and mental health treatment system structure, common mental disabilities, basic behavior theory and principles of psychiatric rehabilitation, multi-disciplinary team methodology, common psychotropic medications, and direct service delivery methods and theory.
-Ability to maintain records and prepare reports.
-Minimum proficiency with Windows based software applications is required.
-Must have excellent communication skills.
-Must have experience with Electronic Medical Records databases and basic computer skills.
-Must appreciate cultural diversity and be aware of cross-cultural counseling issues.
Benefits include: