Targeted Case Manager of BestConnect

Job Title:  Targeted Case Manager

Reports To:  Program Director of location

FLSA Status: Non-Exempt

Notice: 4 weeks

Grade:  6


Service Referral, Linkage, and Related Activities which may include:

  • Referral to community and social support services
  • Providing support for improved community service linkages
  • Transitional care, including appropriate follow-up from inpatient to other settings
  • Support in navigating complex health care and social services system
  • Individual and family support
  • Advocacy for needed services
  • If the recipient is eligible, working to secure Medicaid benefits with the goal of subsequent Health Home enrollment
  • Performing on-site crisis intervention and skills teaching when other services are not available
  • Monitoring and Follow-up may include contact with the service recipient, the recipient's family and/or collaterals, service providers, and/or other entities or individuals.
  • Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.


  • Requires understanding of mental health and substance use disorder diagnosis and symptomatology
  • Working familiarity with community resources, including entitlement programs, medical, financial and legal services, housing and emergency food programs, and the range of mental health treatment and rehabilitation services available.
  • Must be able to effectively broker services and develop resources.
  • Must be able to perform duties in an independent and efficient manner.
  • Must possess knowledge of and ability to provide crisis intervention strategies effectively


  • A bachelor's degree in one of the following listed fields:  degree featuring a major or concentration in social work, psychology, nursing, rehabilitation, education, occupational therapy, counseling, or community mental health; AND one year experience in providing direct services to mental health and/or substance use disorder consumers


  • A master's degree in one of the above listed fields may be substituted for one year of experience


  • A valid NYS drivers' license
  • Automobile in good working order
  • Must have Accredited NYS Defensive driving course; or obtain within 15 days of hire.
  • Must maintain Active NYS Defensive Driving class every 3 years, upon expiration.
  • If driving one's own vehicle, must maintain valid inspection and automobile insurance.
  • Must provide proof of insurance upon hire and when requested.
  • Bilingual English/Spanish, Arabic, or other language strongly preferred.

Benefits include:

  • Sign on bonuses for all
  • Multiple health insurance options
  • Employee referral bonus
  • Tuition Reimbursement
  • Clinical license renewal reimbursement
  • Generous paid time