Quality Improvement Project Specialist


The QI Project Specialist will work with the QI team to ensure the quality of the data that is being gathered for state and county funding resources. The QI Project Specialist will work with IT Department and QI Project Assistant to utilize data entry skills necessary for our various VBP, Value Network (VN), CCBHC, OASAS and ECDMH projects. It is crucial that the applicant be detail oriented as well as meticulous in their organizational skills. QI Project Specialist must also follow agency compliance as well as HIPAA statutes.

QI Project Specialist will work with the QI Manager re: Front Office Optimization. This includes training, audits (onsite as well as remote), and any Front Office Optimization project requirements. QI Project Specialist will also work with QI Project Assistant on any other projects as needed.


  • Interacts with various BBH locations in terms of collecting data.
  • Performs self-quality checks on all work to assure accuracy of the information.
  • Provide excellent internal customer service by being attentive and respectful; proactive in identifying internal and external customer concerns, or problems.
  • Access computerized client record and/or other computer systems for client information and learn how to perform elementary data gathering tasks i.e. Cerner canned reports or cross checking data.
  • Supports QI manager with floating support staff when QI manager is not available.
  • Is able to answer Front office optimization questions when QI manager is not available.
  • Performs at established quantitative and qualitative work standards to meet departmental goals and objectives.
  • Promotes quality improvement, staff and client safety, and cultural diversity through department operations and by personal performance.
  • Presents a courteous and helpful demeanor to all staff members, or any other person an employee encounters while representing BestSelf Behavioral Health.
  • Maintains current knowledge related to applicable statutes, regulations, guidelines and standards necessary to perform job duties in accordance with the requirements of the Corporate Compliance Plan.
  • Complies with the requirements of the Code of Conduct, Corporate Compliance Plan and Compliance Policies and Procedures, including training requirements.
  • Participates in compliance activities under the direction of the Supervisor and Corporate Compliance Officer.
  • Additionally, they are required to maintain a professional health care office environment on a day-to-day basis, working with confidential and personal health information in a conscientious manner. It is expected that this individual will be able to act independently and manage their work load in a timely manner.
  • Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.


  • Ability to work in sometimes stressful environment.
  • Ability to perform team-oriented job tasks with a conscientious awareness of detail and accuracy
  • Excellent communication skills (oral and written).
  • Ability to know, understand and apply federal and state regulations.
  • Problem solving and critical thinking skills.
  • Data entry skills necessary: Type a minimum of 35 words per minute. 
  • Competent use of email, fax machines, scanners and copiers. Word and Excel application skills require. Preferred-previous experience working with IT or related quality improvement duties or projects.


  • High School Diploma or Associates Degree- experience and Associates degree preferred.
  • Must be able to speak, read, and write English. Second language skills a plus.