Outreach Specialist of Homeless Services

FLSA Status: Non- Exempt


The Outreach Specialist provides rehabilitative and supportive interventions to Homeless Services Program clients.  Assesses client's capacity for independent community living, formulates individual service plans, and works to effectively broker, link to, and monitor client participation in needed services.  Develops effective formal and informal support networks.  Provides outreach response in order to effectively perform duties.  Operates at a high level of independence and responsibility under supervision of the Outreach Team Leader.


·  Perform outreach, engagement, intake, assessment and service linkage activities.

·  Participates in case follow up and discharge planning.

·  Works as a member of a multidisciplinary team and with the client to develop/enhance independent living skills, effective interpersonal communications, advocacy and negotiating skills in order to achieve client goals and objectives.

·  Works to develop and maintain support networks including family, significantothers/gatekeepers and other service providers.

·  Intervene in crisis or pre-crisis situations to limit and contain problems.

·  May work with individuals harmful to themselves or others.

·  Must be able to work flexible hours including some evenings and weekends as needed

·  Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.


·  Knowledgeable of the dynamics of homelessness. 

·  Knowledge of common mental disabilities. 

·  Knowledge of basic theories of human behavior and principles of psychiatric rehabilitation. 

·  Knowledge of human service/community resources. 

·  Ability to communicate effectively, both orally and in writing. 

·  Ability to maintain records and prepare reports in accordance with agency requirements. 

·  Ability to work effectively with individuals and related service systems. 

·  Ability to problem solve effectively.


·  Bachelor's degree in social work/related field or RN plus two (2) years relevant direct service experience


·  A valid NYS drivers' license.

·  Automobile in good working order.

·  Must have Accredited NYS Defensive driving course; or obtain within 15 days of hire.

·  Must maintain Active NYS Defensive Driving class every 3 years, upon expiration.

·  If driving one's own vehicle, must maintain valid inspection and automobile insurance.

·  Must provide proof of insurance upon hire and when requested.

Benefits include:

  • Sign on bonuses for all
  • Multiple health insurance options
  • Employee referral bonus
  • Tuition Reimbursement
  • Clinical license renewal reimbursement
  • Generous paid time