Intake Specialist at the Child Advocacy Center

Job Title: Intake Specialist - Child Advocacy Center

Reports To: CAC Assistant Director

FLSA Status: Exempt

Notice: 4 Weeks

Grade: 6

SUMMARY OF DUTIES:

The Intake Specialist provides screening, assessments, and appointment scheduling for multi-disciplinary team members to ensure efficient services to clients. The Intake Specialist functions as the advocate for the team as well as the client in the scheduling process, handles requests for initial appointments, determines urgency and initial level of care, and schedules the client accordingly. This individual will maintain documentation and perform record keeping in accordance with agency requirements. The Intake Specialist will maintain confidentiality in accordance with all applicable state and federal regulations.

RESPONSIBILITIES:

  • Collaborates with families, CAC staff and the multi-disciplinary team to schedule forensic interviews
  • Provides empathy and compassion and adheres to all standards of client confidentiality.
  • Participates in case review and staff meetings
  • Maintains client records and case notes as well as grant related documentation
  • Consistently demonstrates professional behaviors and leadership skills that are in support of the mission and philosophy with the Child Advocacy Center and BestSelf.
  • Educates the client about the interview/evaluation processes and procedures as well as what to expect as a customer of BBH.
  • Intakes and scheduling are documented electronically and, as they are done, are transmitted to the receiving Advocate.
  • Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.

REQUIRED KNOWLEDGE AND SKILLS:

  • Must be organized and be skilled at multi-tasking. 
  • Knowledge of child abuse and the legal/family court systems. 
  • Must be able to perform duties in an independent and efficient manner on behalf of the CAC and in collaboration with the larger multi-disciplinary team.
  • Knowledge of community resources is a plus.
  • Demonstrated ability to work effectively with behavioral health clients, referral sources, and community agencies.
  • Must have excellent telephone engagement and customer service skills.
  • Must be computer literate and able to navigate between several programs.

QUALIFICATIONS:

  • A bachelor's degree in one of the following listed fields:  degree featuring a major or concentration in social work, psychology, counseling, or community mental health; AND one-year experience in providing supportive services.

OR

  • A master's degree in one of the above listed fields may be substituted for one year of experience.