FLSA Status: Exempt

Starting Range: $70,000 to $75,000 annually

BestSelf Behavioral Health (BestSelf) is an innovative organization formed through the merger of Child & Adolescent Treatment Services and Lake Shore Behavioral Health in June 2017. Both organizations served this community for a combined 120 years and are proven leaders in innovative delivery of behavioral health services in Western New York. Their shared reputation and stellar delivery of quality care in the community, led the Boards of Directors of both organizations to the creation of what is now the largest community-based behavioral health organization serving children and adults of all ages in Western New York.

No matter how old you are, where you live in Western New York or what challenges you're facing-BestSelf Behavioral Health can provide you and your family with the innovative and evidence-based services you need, along with a personal and caring approach that will help you feel respected, valued, confident and hopeful.

The Director of Residential Treatment will have oversight of all residential substance use disorder (SUD) treatment services. The position will ensure that all residential treatment programs operate in compliance with OASAS regulations while expanding services to meet the needs of adolescents and adults with substance use disorder. This individual will identify and implement new opportunities to expand services and to integrate services across the residential programs, where appropriate, ensuring utilization of shared resources, while maintaining specialized care where needed. The position provides the leadership and management necessary to ensure the success of residential treatment services. The Director of Residential Treatment will work with internal and external stakeholders around referrals, coordination of care, and maintain connection to community partners and those affiliated with state and local government.

Required competencies

1. Client Focus: Commitment to achieving goals and delivering high-quality care and services to all clients. Ability to understand the needs and preferences of clients & their families and tailor processes to meet their expectations within regulations.
2. Critical & Strategic Thinking: Capability to analyze complex situations, identify problems, and develop strategic solutions to optimize team performance. Proven track record of identifying opportunities for client experience enhancement and implementing effective solutions.
3. Leadership and Team Development: Demonstrated leadership skills with the ability to inspire and motivate teams to achieve goals and objectives. Experience in building and developing high-performing teams through coaching, mentoring, and professional development opportunities.
4. Inclusivity and Cultural Competence: Ability to foster an inclusive environment and relate effectively to individuals from diverse cultural and economic backgrounds.
5. Program Management: Expertise in managing and integrating residential treatment programs, ensuring compliance with OASAS regulations and best practices.
6. Adaptability and Flexibility: Ability to adapt to changing workforce, healthcare/governing regulations, and organizational priorities. Flexibility to adjust strategies and processes in response to evolving internal/external trends.

Job duties

• Provide leadership and management to the residential SUD treatment programs in the agency
• Identify and implement integration, where appropriate, across the residential treatment programs
• Implement and maintain all levels of residential treatment across the residential treatment programs
• Ensure programming and services are culturally informed and clinically appropriate
• Ensure that high quality care is provided and in accordance with all regulatory requirements
• Collaborate with other leaders within the organization, ensuring an integrated approach to the spectrum of consumer needs and that evidenced based and best practices are being utilized in the residential treatment programs.
• Collaborate with members of OASAS and all other local and state agencies and partners, as needed.
• Be active as a voice for residential treatment services with community partners and collaborations, such as the Western New York Chemical Dependency Consortium, for example.

Required knowledge, experience, and skills

• Candidate must be a Qualified Health Professional (QHP).
• Competency requirements include leadership, management, critical thinking, decision-making, results driven, clinical & business acumen, interpersonally skilled.
• Must be skilled in clinical and administrative supervision, program management, and organizational & leadership development.
• Experience working in Cerner Millenium preferred.
• Experience working in and leading a team within SUD/OASAS regulated environments.
• Knowledge of OASAS regulations and ability to stay updated on changes.
• Knowledge of best practices in the residential SUD operations, services, and programs.
• Excellent interpersonal, organizational, presentation and written communication skills
• Ability to work cooperatively with others to accomplish organizational goals
• Experience working within a multi-disciplinary team structure and direct service delivery methods.
• Must be able to relate effectively to diverse cultural and economic backgrounds and work effectively in a structured setting
• Ability to foster an inclusive environment that aligns with the organization values as they relate to diversity, equity, and inclusion
• Must possess the ability to respond quickly in a crisis and solve problems effectively.

Organization Overview

Vision Statement

Empowering everyone to be their BestSelf.

Mission Statement

To provide innovative, evidence-based, accessible, and family-focused behavioral health services to promote health, hope, recovery, and an enhanced quality of life.

Beliefs

- We believe strong, healthy families provide the foundation for emotional well-being.

- We believe every individual is unique and recovery is possible.

- We believe quality behavioral healthcare is accessible, person-centered and holistic.

- We believe inclusion of peers, families and significant others in services promotes successful outcomes.

- We believe in culturally competent and trauma-informed services.

- We believe engaged employees are essential.

- We believe in innovative, evidence-based interventions.

- We believe in collaboration and community partnerships.

- We believe in community education and advocacy to combat stigma.

BestSelf Behavioral Health, Inc. is the largest community-based behavioral health organization serving children and adults with mental health and substance use disorders in WNY. We provide easy access to a full continuum of person-centered, trauma-informed behavioral health treatment, rehabilitation and recovery services.

BestSelf offers a comprehensive array of services to promote self-sufficiency, wellness, and an enhanced quality of life for children, adolescents and adults. We deliver a full range of services to a diverse, multicultural consumer population by employing a cadre of fully bilingual, bicultural staff.

BestSelf utilizes more than 20 evidence-based therapies including; Dialectical Behavioral Therapy (DBT); Cognitive Enhancement Therapy (CET); Parent-Child Interaction Therapy (PCIT); and Cognitive-Behavioral Treatment (CBT).

Quick Facts

- Created in June 2017 when Child & Adolescent Treatment Services and Lake Shore Behavioral Health merged

- 2022 Annual Budget: $94 Million

- Clients Served (2021): 40,000+ children, adolescents & adults

- Employees: 1,200+

- 51st Largest Employer in Buffalo & WNY (2022 Business First List)

- Total Outpatient Clinics: 13

- Total Service Locations: 70+

What We Do

- Serving Children, Adolescents & Adults

- Mental Health & Substance Use Disorders Outpatient Clinics

- Medication Assisted Treatment (Suboxone, Vivitrol, Methadone)

- ClubWest, ClubSouth, Safe Space & Afterhours Supportive Care

- Assertive Community Treatment (ACT)

- Personalized Recovery Oriented Services (PROS)

- Community & Mobile Mental Health and Addiction Treatment Services

- Building Brighter Futures - school-based programs providing academic assistance, social-emotional supports, high-quality enrichment opportunities, and family engagement to encourage positive development.

- Homeless Outreach and Supportive Housing Services

- Health Home Services for Medicaid Recipients - Children & Adults

- Integrated Primary Care Clinic

- Vocational Services and Supported Employment

- Residential Substance Use Disorder Treatment for Pregnant & Parenting Women where children up to age 11 can reside with their mother during treatment; Residential Substance Use Disorder treatment for Children and Adolescents.

- Recovery Community provides free support to people with addictions, people in recovery, and their families.

- Child Advocacy Center at BestSelf is an innovative, comprehensive center offering safety, support and a healing place for children and families affected by trauma and abuse.

• 24/7 Emergency Crisis Center (In Development Phase)