FLSA Status: Non-Exempt, 40 Hours

Range of Pay: $19-$22 per hour

Location: Buffalo, NY 

SUMMARY OF DUTIES

The Medical Record Specialist must at all times safeguard and protect the client's right to privacy by ensuring that only authorized individuals have access to the client's medical information and that all release of information are in compliance with the request, authorization, agency policy and HIPAA statues. Additionally, they are required to maintain a professional health care office environment on a day-to-day basis, working with confidential and personal health information in a conscientious manner and providing clients and other requestors with the appropriate level of service. This position engages in direct customer service and must perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the department and the Agency. Work with supervisor and other members of the department to promote a harmonious work environment.

POSITION RESPONSIBILITIES

• Interacts with requestors to identify medical records needed for client care, review, billing or release of information.
• Prioritize release of information requests, retrieves medical records from active (Cerner Millenium /EMR) and inactive (Anasazi/Lincoln Storage) and interdepartmental locations, electronically tracks and delivers records in accordance with established procedures.
• Performs self-quality checks on all work to assure accuracy of the release, confidentiality and proper invoicing.
• Handles all requests and inquiries for client health information whether received via mail, email, fax, phone or in-person.
• Verifies the client identity and confirms that the authorization is valid.
• Ensures the requesting party has a legal right to request a client's medical information.
• Provide excellent customer service by being attentive and respectful; insures understanding of customer requests and follows through as promised; and being proactive in identifying client concerns, or problems.
• Help resolve customer service matters in a polite manner.
• Access computerized client record and/or other computer systems for requested client information.
• Performs at established quantitative and qualitative work standards to meet departmental goals and objectives.
• Participates in compliance activities under the direction of the Compliance Officer.
• Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
• Completes all trainings required by the agency.
• Performs all other duties as assigned.

QUALIFICATIONS

• High School Degree or Equivalency is required.
• Must be able to speak, read, and write English. Second language skills a plus.
• Proficient use of email, fax machines, scanners and copiers. Word and Excel application skills required.
• Ability to perform accurate data entry with a minimum typing speed of 35 words per minute.
• Preferred previous experience in a medical office or medical records department.
• Understanding Medical Terminology is preferred.
• Ability to work fast paced environment.
• Ability to perform team-oriented job tasks with a conscientious awareness of detail and accuracy.
• Strong customer service skills.
• Excellent communication, problem solving and critical thinking skills.

Some things you can look forward to:

• Welcoming, team environment, that inspires you to thrive and be your BestSelf!
• Rewarding work experience!
• Generous paid time off
• Flexible schedule
• Various student loan forgiveness programs
• Multiple and diverse health insurance options
• Many other unique lifestyle & personal insurance options
• Career growth and advancement opportunities
• We look forward to telling you more!