FLSA Status: Non-exempt

Starting range: $20.33-$22.21 per hour. Personalized salary reflecting your related experience and academic/credentialed background

The Care Manager operates within a team of professionals who deliver services to consumers of behavioral health services who reside in Erie County and are identified and referred by regional health homes. The Care Manager identifies, assesses, links to and monitors the use of multiple resources benefiting individuals identified as “high risk users of services” and who have problems accessing care. High risk users of services are typically identified as those individuals who experience multiple emergency room or inpatient services and/or present with behavioral health disorders coupled with chronic disease syndromes. The Care Manager addresses appropriateness, quality, adequacy, continuity and cost effectiveness of needed resources and services. The Care Manager assists consumers enrolled in health homes in making informed choices, accessing the most appropriate services to meet their needs and achieving maximum level of independence in the most appropriate and least restrictive environment.

POSITION RESPONSIBILITIES

· Intake and screening – initial contact, exploration of the consumer’s receptivity to services, verification that the consumer is a member of the Care Management target population, identification of problem areas and potential resolutions, and case information management.

· Assessment and reassessment – securing of information through collateral sources of the nature and degree of the consumer’s functional behavioral health impairment, eligibility for services, identification of barriers to care and gaps in service, assessment of service needs (including vocational, medical, social, psychosocial, educational, financial and other services), description of strengths, informal support system identification and environmental factors relative to consumer’s care.

· HARP assessments – take appropriate training needed to do HARP assessments.

· Care management planning and coordination – comprehensive written care management planning and coordination include identification of the nature, amount frequency and duration of care management services required by the consumer, long term and short term goals and objectives to be achieved through the care management process and collaboration with health home, health care providers and other service providers, including informal care givers.

· Implementation of care management plan – providing and/or securing the services determined in the care management plan.

· Monitoring and follow-up– assuring that quality services identified in the care management plan are delivered, assuring the consumer’s satisfaction with the services provided, collecting data and documentation in case records, necessary revision of case records, necessary revision of care management plans, and problem resolution.

· Counseling and exit planning – facilitating the introduction and linkage to support groups for the consumer, the consumer’s family and informal providers of services, mediating within the

consumer’s network, facilitating the consumer’s access to appropriate care and preparing the consumer for discharge from or admission to facilities or other programs including health home care managers to insure continuity of care.

· On-Call- being available to answer calls after hours and on weekends. Minimum requirement is one week per calendar year (Additional Compensation Provided).

· Will be available to transport consumers to appointments and/or community resources when needed.

· Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.

· Completes all trainings required by the agency.

· Performs all other duties as assigned.

QUALIFICATIONS

· Minimum of High School Diploma with 2 years experience providing direct services to mental health and/or substance use disorder consumers.

· Associate’s Degree or Bachelor’s Degree Preferred.

· Experience within healthcare, mental health or community based preferred.

· Valid NYS Driver’s License.

· Must have accredited NYS Defensive Driving course; or obtain within 15 days of hire and send certification of completion to Human Resources.

· Must maintain active NYS Defensive Driving course every 3 years and send a copy of the new certification of completion upon expiration.

Must maintain valid vehicle inspection, registration, and insurance cards and send updated copies to Human Resources upon expiration.

Some things you can look forward to: 

·         Welcoming, team environment, that inspires you to thrive and be your BestSelf!

·         Rewarding work experience!

·         Generous paid time off

·         Flexible schedule

·         Various student loan forgiveness programs

·         Multiple and diverse health insurance options

·         Many other unique lifestyle & personal insurance options

·         Tuition reimbursement

·         CASAC certification tuition support

·         Professional license/certification renewal reimbursement

·         Defensive driving course reimbursement

·         Career growth and advancement opportunities

·         We look forward to telling you more!

BestSelf Behavioral Health considers all applicants for all positions without regard to race, religion, creed, gender, national origin, age, disability , marital or veteran status, sexual orientation, or any other legally-protected status.  Please note, applicants must be legally authorized to work in the United States. The agency is unable to provide visa sponsorship or work authorization for this position.