FLSA Status: Non-Exempt

Pay rate: $18.00

Schedule: Full Time and Part Time Available. Day/Weekend Shift, Evening, Evening/Weekend, Overnight, and Overnight/Weekend Shifts Available

We're proud to offer competitive differentials to reward your commitment and specialized skills:

• Crisis Differential - Earn up to $2,500 annually
• Shift Differential - Earn an additional $1.00/hour for shifts from 4PM-12AM, and $1.50/hour for shifts from 12AM-8AM
• Language Differential - Bilingual? Let us know during the hiring process, you may be eligible to earn an extra $1.25/hour

POSITION RESPONSIBILITIES

• Greet clients and visitors entering/exiting the building.
• Assist in the screening and routing or providing directions to clients and visitors, especially during check-in/check-out.
• Assist patients in adhering to clinic policies/procedures/rules (i.e., time slotting).
• Assist other staff in maintaining a stable and respectful environment.
• Supervise entryway and waiting areas to ensure waiting room rules are followed.
• Provide an inviting and comfortable environment in waiting areas.
• Uphold no soliciting and smoking rules for parking lot and entrance of clinic.
• Keep both site leadership & Client Safety Supervisor properly informed of any safety and security issues (i.e., loitering, suspected or witnessed medication diversion or the trafficking of illicit substances).
• Manage general upkeep of waiting areas (e.g. making coffee, organizing waiting areas, updating client bulletin boards) in order to maintain a clean, orderly environment.
• Patrol all areas directly outside of the building and parking lot with random checks throughout the day and complete frequent rounds of the interior of the site.
• Preparation of incident reports and participation in incident investigations as necessary
• Lead and coordinate response teams during emergency situations according to policies developed for the use of panic buttons and associated paging codes.
• Keep supervisor informed in a timely manner when emergency situations occur.
• Provide coverage to other sites as requested by supervisor.
• Completes all trainings required by the agency.
• Performs all other duties as assigned.

QUALIFICATIONS

• High School Diploma or GED.
• Some Peer support experience preferred.
• Must be able to collaborate effectively in a team environment.
• Must have excellent attention to detail and problem solving skills.
• Must be able to work evenings, weekends, and holidays.
• Must have reliable transportation when occasional need to travel to other sites occurs.

Some things you can look forward to:

• Welcoming, team environment, that inspires you to thrive and be your BestSelf!
• Rewarding work experience!
• Generous paid time off
• Flexible schedule
• Various student loan forgiveness programs
• Multiple and diverse health insurance options
• Many other unique lifestyle & personal insurance options
• Tuition reimbursement
• CASAC certification tuition support
• Defensive driving course reimbursement (if required for position)
• Career growth and advancement opportunities
• We look forward to telling you more!

Location

• BestResponse Intensive Crisis Center: 430 Niagara Street, Buffalo NY 14201